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REFUND POLICY

Introduction

At Avyra, we are committed to delivering exceptional value through our services and solutions. Our refund policy is designed to maintain transparency and address concerns fairly while balancing the need for operational integrity. Below are the terms of our refund policy structured into three distinct sections:

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Service Non-Delivery: If a contracted service has not been initiated or delivered as agreed upon in the signed agreement.

  • Scope Deviation: If the delivered service significantly deviates from the mutually agreed-upon scope and objectives, as outlined in the service agreement.

  • Technical Issues: For software products or tools, if critical functionality is rendered inoperative due to errors or bugs that remain unresolved after reasonable attempts at remediation.

Non-Refundable Cases:

  • Payments made for consultation services or pilot projects once initiated.

  • Change of mind after the service/product has been partially or fully delivered.

  • Delays or disruptions caused by the client’s failure to provide necessary information, approvals, or cooperation.

Refund Process

To ensure a smooth and fair resolution, the following process will be adhered to:

  • Submission of Request: Clients must submit a formal refund request via email to contact@avyratech.com with all relevant details, including the reason for the request, agreement details, and supporting documentation.

  • Review and Evaluation: Our team will evaluate the request based on:

    • The terms specified in the service agreement.

    • Evidence of non-delivery, technical issues, or scope deviations.

    • Communications between Avyra and the client.

  • Resolution Timeline: Refund requests will be acknowledged within 3 business days and processed within 15 business days following acknowledgment. Clients will be kept informed throughout the evaluation process.

Refund Mode: Approved refunds will be processed using the original payment method unless otherwise agreed upon by both parties.

Dispute Resolution

We believe in fostering constructive relationships with our clients. In case of disputes over refund requests:

  • Dialogue and Negotiation: Avyra will engage in direct discussions with the client to understand and resolve the issue amicably.

  • Escalation Procedure: If the matter remains unresolved, it may be escalated to senior management for review.

  • Arbitration Clause: For unresolved disputes, both parties agree to resolve matters through arbitration as per the terms and conditions outlined in the service agreement.

Disclaimer: This refund policy is subject to periodic updates. Any changes will be communicated to clients and made available on our official website. The latest version of the refund policy will supersede all previous versions.

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